Not designed for Christmas cheer, this coal-in-your-stocking drama (Palminteri's directorial debut) follows the intertwined stories of several lonely New Yorkers searching for happiness on Christmas Eve. Rose (Sarandon) is a divorced, workaholic book editor desperately trying for a final reconciliation with a mother who's in the last stages of Alzheimer's. Nina (Cruz) and Mike (Walker) are engaged but Mike's pathological jealousy is about to destroy the relationship. Waiter Artie (Arkin) thinks Mike is the reincarnation of his dead wife(!) and follows him around constantly. And homeless Jules's (Thomas) one happy holiday memory was a party in the hospital emergency room so he decides to have an "emergency." When Robin Williams shows up (unbilled) to give advice, you know you're in trouble.